Aviva Insurance Review

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Aviva Insurance Review

Aviva Health Insurance, a well-known and UK’s largest insurance company, has a long history dating back to 1696. It is currently the largest general insurer in the UK, serving 33 million customers in 16 countries. Aviva’s strong presence in the FTSE 100 Index highlights its commitment to offering comprehensive insurance solutions, making it a preferred choice for individuals and families. Aviva Health Insurance has received awards, including the Best Individual PMI Provider Award at the 2019 Health Insurance & Protection Awards. Additionally, Aviva Health Insurance policy holds a top-notch 5-star rating from Defaqto, an independent financial product reviewer.

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Quick Resume for Aviva’s Healthier Solution

Aviva’s Healthier Solutions is all about putting you first, offering a highly adaptable health insurance plan designed to meet your specific needs. This comprehensive policy covers not only private inpatient but also outpatient treatments, ensuring you have the essential medical support you require.

One standout feature is the incredibly swift access it provides to online GPs. Within just 15 to 20 minutes, you can be in a consultation with a medical professional, offering you quick and convenient healthcare consultations when you need them most.

What truly sets Aviva Healthier Solutions apart is its flexibility. You have the power to customise your coverage to precisely match your unique circumstances. This means you can add or remove specific options to either enhance your coverage or make it more cost-effective, putting you in control of your healthcare decisions.

Ilana Eldad

Quote from our Expert:

​​”For an impressive ten years straight, Aviva has earned the prestigious title of the best health insurance provider for cancer care. A decade of unmatched excellence!”

Ilana Eldad, Health Insurance Expert

Is Aviva medical insurance any good?

Aviva health insurance is an insurance policy that covers your private healthcare expenses if you require treatment for an injury or condition. Depending on the level of cover you choose, it can provide coverage for diagnostic tests, including scans and X-rays, inpatient and day patient treatment, ongoing care such as physiotherapy, and even access to specialist medications that may not be available through the NHS. This insurance offers a comprehensive solution for those seeking timely and personalised medical care.

  • Aviva has received a prestigious 5-star rating from the respected independent rating firm, Defaqto
  • As the largest insurance company in the UK, Aviva proudly serves a vast customer base of 18.7 million individuals.
  • In 2019, Aviva achieved significant recognition at the Health Insurance & Protection Awards, winning the titles of “Company of the Year” and “Best Individual PMI provider.”

Policy Overview

So, how does Aviva Health insurance work? Aviva’s Healthier Solutions private medical insurance is like a chameleon – it understands that everyone has unique needs. It’s made to fit different budgets and cover different health needs. It gives you solid core coverage, and you can easily choose to add extra benefits or find ways to lower your premiums.

Key Benefits of Aviva Healthcare

Extensive Hospital NetworkAccess to a wide network of hospitals, covering both NHS and private facilities, including renowned names such as BMI, Nuffield, and Spire Health.
Comprehensive Cancer PledgeA comprehensive cancer support program that covers the entire cancer journey, from treatment to aftercare. Includes, drugs and treatments not available with NHS
Digital GP AppointmentsQuick and convenient access to medical care through Digital GP appointments, available within just 30 minutes, 24/7.
Family Cost SavingsFamilies can enjoy cost-saving benefits, with only the eldest child being charged when adding two or more children under the age of 20. Additionally, first-born children receive up to 3 months of free coverage from their date of birth.
Stress Counselling HelplineAviva offers a Stress Counselling helpline that is accessible 24/7, providing valuable emotional support during challenging times.
Gym DiscountsStay fit and healthy with Aviva’s 25% gym services discount.

Disadvantages

While it offers valuable benefits, it comes with certain disadvantages too. These aspects may impact your decision when choosing a healthcare plan:

  • Shortfalls – Aviva sets fee guidelines for specialists, and if your specialist charges more, you might be responsible for the difference. While Aviva is working to cover more specialists, shortfalls can still occur
  • Long Call Wait Times – Due to increased business, Aviva has struggled with understaffing, resulting in lengthy wait times for customer service calls, causing anxiety for customers
  • Expensive – Aviva’s health insurance policies and services tend to be pricier than those of competitors.
  • Coverage Complexity in Policies – Aviva policies may include misunderstood options like the 6-week rule, leading to confusion and customer complaints. Ensure you fully grasp any policy add-ons before purchasing.

What does Aviva’s Health Insurance cover?

Inpatient and Day-Patient Treatment

When you undergo inpatient or day-patient treatment, you’re receiving medical care that demands a hospital bed. This can either be for your overnight stay (inpatient) or your day visit (day-patient). While it often includes surgical procedures, it’s important to note that it isn’t limited solely to surgeries.

Covers
Hospital Stay and TreatmentsFull
Specialists and Consultation FeeFull
Tests, MRI, CT, PT Scans, X-RaysFull

Outpatient Treatment

Outpatient treatment refers to medical care that doesn’t involve the use of a hospital bed. When you choose Aviva Healthier Solutions, you automatically have outpatient treatment as part of your standard plan.

Outpatient Cover Includes
Specialists consultation and treatment.✔️
Diagnostics including MRIs, CT, PET scans, X-rays✔️
Pre-admission tests for inpatient treatments✔️
Psychiatric treatment referred by GP✔️
Physiotherapy, osteopathy and chiropractic treatment referred by specialist✔️

Aviva provides flexibility when it comes to outpatient cover by allowing you to either remove it completely or set limits to reduce your premiums. You can choose outpatient limit levels from £500 to £1,000 per policy year.

It’s important to note that even if you decide to remove outpatient cover entirely or select one of the limit options, Aviva will continue to fully cover your:

  • CT scans, MRI scans, and PET scans
  • Tests associated with inpatient admissions
  • Chemotherapy and radiotherapy

However, your chosen outpatient limit will apply to:

  • Consultations or treatments provided by specialists
  • Diagnostic tests such as blood tests, X-rays, and ECGs
  • Specialist-referred treatments by physiotherapists, chiropractors, or osteopaths
  • GP-referred psychiatric treatment as an outpatient.

Cancer Care

Cancer care is a crucial part of Private Medical Insurance, providing substantial benefits. It covers the expenses related to diagnosing and treating cancer, including access to medications, therapies, and procedures that the NHS might not offer due to their cost.

With Aviva Healthier Solutions, you get comprehensive cancer care automatically included in your coverage, offering you vital protection against this serious health condition.

Cover
Chemotherapy/Radiotherapy✔️

Cancer surgery
✔️
Consultant fees✔️
Specialist Fees✔️
Bone-strengthening drugs/bisphosphonates✔️
Wig£100
External Prostheses£5,000 Max
Stem cell/bone marrow transplants✔️
MonitoringUp to 10 years
Ongoing Medical NeedsUp to 5 years
Preventative Treatment✔️

End of Life Care

End-of-life care is a very important part of Aviva’s cancer cover. It includes hospice, in-hospital and registered charity care. It provides essential support and assistance during the final stages of serious illness or end of life.

Includes
Care in Hospital✔️
Care in Hospice Up to £10,000 (£100 per night)
Registered Charity CareUp to £10,000 (£50 per day)

Hospital List

End-of-life care is a very important part of Aviva’s cancer cover. It includes hospice, in-hospital and registered charity care. It provides essential support and assistance during the final stages of serious illness or end of life.

Key Hospital ListThis is the default list included in the Healthier Solutions core cover. You have access to hospitals on this list unless you choose an alternative
Extended Hospital ListExpand your hospital choices, primarily in the Greater London area, providing more options for your healthcare.
Trust Hospital ListThis list includes private patient units within NHS trust hospitals, offering a unique blend of private care within the NHS framework.
Signature Hospital ListDesigned for customers residing in Scotland or Northern Ireland, this list tailors hospital choices to meet regional needs.

For more information on the hospital list please read here.

Medical Underwriting Options

Aviva offers two underwriting options for their health insurance:​​

  • Full medical underwriting 

This option requires you to declare your entire medical history to Aviva from the very beginning when you purchase the policy. This way, you will know upfront what will be covered and what might be excluded for a certain period or entirely from the moment you buy the policy.

  • Moratorium Underwriting

Under moratorium underwriting, there’s no need to disclose your medical history when you buy the policy. Your medical information will only be required if you make a claim. This method also involves a qualifying period during which pre-existing conditions may have limited coverage.

You also have the option to switch to Aviva from another insurance provider while maintaining the existing underwriting terms and continuing with the same personal medical exclusions that were in place with your previous provider.

Additional Benefits

When you choose Aviva, you’re not only getting outstanding inpatient and cancer coverage, but you’re also gaining access to a range of fantastic additional benefits that you should consider when choosing your insurance.

NHS Cash BenefitYou will receive £100 per night for a maximum of 30 nights for using NHS facilities for inpatient treatment.
NHS Cancer Cash BenefitIf you opt for cancer treatment through the NHS, Aviva will provide you with a benefit of £100 for each day you receive eligible cancer treatment.
Home NursingA nurse will visit your home upon medical advice following eligible inpatient or day-patient treatment.
Baby BonusYou will receive £100 for each baby born or adopted while your policy is in effect.
Parent AccommodationIf your child is in the hospital and they’re under 15 years old, Aviva will cover the expenses for one parent to stay with them and be close to them during their hospital stay.
GP-referred Speech TherapyFor children under 18, the policy includes coverage for two speech therapy sessions needed due to developmental delays
Overseas Emergency CoverLimited coverage for emergency medical treatment, including inpatient or day-patient care, during trips abroad lasting up to 90 days.
Private ambulanceCovers the cost of a private ambulance if you need transportation.

Extra Options

You have the choice to enhance your policy for more comprehensive coverage, but it’s important to note that there are benefit limits, and this upgrade may result in a higher premium.

Therapies

This includes GP-referred physiotherapy, osteopathy, chiropractic, and acupuncture treatments. GP minor surgeries, with each procedure covered up to a maximum of £100. 

Mental Health

This covers mental health treatment for up to 28 days, whether as an in-patient receiving care in a hospital or as a day-patient.

Dental and Optical Cashback

Assists with routine dental treatments, accidental dental injury, and optical expenses, helping to manage these healthcare expenses.

No Claims Discount

No Claims Discount guarantees no penalties or premium increases for policyholders who make claims, promoting responsible healthcare usage.

How much does Aviva health insurance cost?

Aviva’s health insurance cost is influenced by factors like age, location, and health status. To provide a general idea of potential premiums, we have collected estimated quotes for individuals in different age brackets and for a family of four with both basic and comprehensive plans. In these quotes, we assumed that.

  • all individuals are in good health
  • non-smokers 
  • have a £100 excess
  • reside in the HA1 postcode area.
Age GroupBasic PlanComprehensive Plan
35 Years Old£ 51.68£ 89.25
45 Years Old£ 72.13£ 118.09
55 Years Old£ 89.71£ 140.17
Family of 4£ 168.43£ 207.43

Advice for reducing the cost

To reduce premiums for your health insurance with Aviva, consider the following options:

  • Increase Excess: Choose to pay a policy excess of £100, £200, £500, £1,000, £3,000 or £5,000 (this option is available only once per person annually not per claim like a car insurance).
  • Limit Out-Patient Cover: Choose a plan with reduced or no coverage for outpatient treatments to lower your premium.
  • Select Specific Hospitals: Opt for plans that limit the choice of hospitals or medical facilities to those in a specific network, which can be more cost-effective.
  • 6-Week NHS Wait Option: Choose a policy with a 6-week NHS wait period. You won’t be able to claim certain private medical treatments if the NHS can provide them within 6 weeks, but it can reduce your premium.
  • No Claims Discount: Maintain a claims-free history to qualify for a no-claims discount, which can lower your premium over time.
  • Healthy Lifestyle: Maintain a healthy lifestyle, such as being a non-smoker and staying in good health, as this can lead to lower premiums.
  • Review Coverage: Regularly review your coverage to ensure you’re not paying for benefits you don’t need.
  • Consult an Advisor: Our private health insurance advisors will help you find the most cost-effective plan that meets your needs.

What is not included in the Aviva Health Insurance

Aviva health insurance policy, like most others, has some standard exclusions. It’s important to know that what’s covered and what’s not may vary depending on your situation. Here’s a general overview of the main exclusions:

  • Pre-existing conditions
  • Chronic conditions
  • Kidney dialysis
  • Cosmetic treatment
  • Self-inflicted injury
  • HIV/AIDS
  • Alcohol or drug abuse
  • Specialist treatment without a GP referral

Keep in mind that the specifics of what’s covered can vary based on your policy and individual circumstances.

How to get an Aviva health insurance quote

When getting Health Insurance, it can be confusing with all the terms and choices. If you’re unsure, consult with our experts at PremierPMI. We will explain your options and find the right coverage for you. 

You can also compare top UK providers quickly with our easy quote tool

Why choose PremierPMI:

  • Our services are completely free
  • We work with top UK insurers.
  • You’ll have a dedicated expert to assist you.
  • Our Trustpilot rating is a perfect 5/5 based on independent client reviews.
  • We offer essential claims support when you need it.
  • We are authorised and regulated by the Financial Conduct Authority

If you require assistance with reviewing an existing medical insurance plan or establishing a new policy, please don’t hesitate to reach out to us. You can contact us by calling 020 4525 0884 or sending an email to contact@premierpmi.co.uk. We’re here to help!

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Frequently Asked Questions

You can obtain health insurance even with a pre-existing medical condition, but be aware that your particular condition may be excluded.

You might be required to pay an excess or share the cost of your treatment, depending on your insurance plan.

Aviva health check typically includes a range of medical assessments and tests to evaluate your overall health and detect any potential health issues.

Yes, in the UK, you can typically switch your existing health insurance cover to Aviva if you meet certain conditions. Aviva, like other insurance providers, may allow you to switch your insurance from another provider to one of their policies. Please contact us for more details at 020 4525 0884

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