Compliance Monitoring Officer- Full-Time

Role Overview

Join PremierPMI as a Compliance Monitoring Officer. Based in Cheltenham and North London, our site offers a modern workspace with excellent facilities, public transport access, and ample parking. We support flexible hours and hybrid working, allowing you to work from home three days a week.

Key Responsibilities:

• Monitor customer calls, providing feedback on content and quality.
• Coach staff to enhance compliance performance.
• Ensure high standards and adherence to regulations.
• Act as a compliance expert and advisor for all levels.

Requirements:

• Call Centre background with supervisory experience preferred.
• Excellent communication and interpersonal skills.

Benefits: Free parking, Life insurance, Referral programme, 50% Virgin gym discount

About PremierPMI: Since 1985, PremierPMI has grown to become a leading independent insurance broker with a global presence. We maintain a unique, people-first culture driven by equality, fairness, and respect. Our focus on nurturing talent ensures that our team thrives in a supportive and dynamic environment.